accessibility
info

Our aim is to make sure that Luno presents All Points East is fully accessible to anyone who wants to attend. We work closely with Attitude is Everything, a charity that improves deaf and disabled people’s access to live music.

Please bear in mind that there are limited hard-standing walkways in Victoria Park which may make access a little difficult, especially in bad weather.

Download your easy-read version of the APE Access Facilities document here: Word or PDF

For a screen reader compatible line-up and stage times, please email access@allpointseastfestival.com.

The accessible areas at Luno presents All Points East are open air with very little shade so please bear this in mind when booking.

The following facilities are available only when booked in advance, with valid proof of disability and subject to availability.

Viewing Platform at the Main Stage

This raised platform is designed for wheelchair-users and those with disabilities for whom the Ground Level Viewing area is not suitable, and a PA if required.

Ticket includes:

A free Personal Assistant Pass

A place on the Viewing Platform at the Main Stage

An unreserved space on other stage Viewing Platforms (subject to availability)

General Admission entry through the dedicated accessible lane at the main entrance

Access to an extensive range of bars, food concessions in the main arena

Use of accessible toilets, which are located at every toilet block at the event

Chairs on the platforms will be provided with priority for customer requiring these

A customer and PA Pass providing access to the above will be provided at the Information and Help Point located inside the event, on presenting ticket and proof of disability. The PA Pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities. Once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show. Please see below for full instructions on how to submit your evidence. You will need your order number to complete this process.

Ground Level Viewing Area at the Main Stage

This is a hard-standing area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time, and a PA if required. Please be aware that there will not be an unrestricted sight line of the Main Stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Ticket includes:

A free Personal Assistant Pass

A place on the Ground Level Viewing Area at the Main Stage

An unreserved space on other stage Viewing Platforms (subject to availability)

General Admission entry through the dedicated accessible lane at the main entrance

Access to an extensive range of bars, food concessions in the main arena

Use of accessible toilets, which are located at every toilet block at the event

Chairs on the platforms will be provided with priority for customer requiring these

A customer and PA Pass providing access to the above will be provided at the Information and Help Point located inside the event, on presenting ticket and proof of disability. The PA Pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party to gain access to the viewing areas.

Proof of disability is required to provide you with access to the above booked facilities. Once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show. Please see below for full instructions on how to submit your evidence. You will need your order number to complete this process.

Note on Personal Assistant Passes for Viewing Platform / Ground Level Viewing Area at the Main Stage

This pass is limited to one per paying customer and is provided free of charge at the time of booking event tickets for the two accessible areas listed above.

The pass is issued at the Info Point located inside the event, on presenting the Personal Assistant Ticket.

The Personal Assistant Pass is interchangeable during the event, so if customers come in a group it can be swapped with other members of the party.

Personal Assistant Pass for Any Other Ticket Type

If you wish to book a free Personal Assistant Pass for any other ticket type, such as Luno VIP, this is always an option (subject to availability), but please note that this can only be done via phone/email using the below contact details.

To book the above accessible ticket types please click here.

Please note that if you wish to book a free Personal Assistant Pass for any other ticket type this can only be done via phone/email using the contact details provided on this page.

As our accessible facilities are limited, we prioritise them for guests with long term disabilities. Therefore, they are not generally available for those with temporary conditions, such as pregnancy or broken limbs. For any issues around access that arise on the day please go to the Information and Help Point for assistance.

Proof of disability is required to redeem this ticket type. Once you have booked your tickets, you have the opportunity to submit your supporting documents in advance of the show. Please see below for full instructions on how to submit your evidence. You will need your order number to complete this process.

PLEASE NOTE THAT IF THE ACCESSIBLE AREAS ARE SOLD OUT FOR YOUR CHOSEN SHOW (OR YOU DO NOT REQUIRE THE ACCESSIBLE AREAS) – YOU ALWAYS HAVE THE OPTION OF BOOKING A FREE PA PASS FOR ANY OTHER TICKET TYPE (SUBJECT TO AVAILABILITY), BUT PLEASE NOTE THAT THIS CAN ONLY BE DONE VIA PHONE/EMAIL USING THE BELOW CONTACT DETAILS.

If you require further assistance with booking tickets or the information required cannot be found on any web pages:

By phone: You can contact the Accessibility Booking + Information line on 0844 824 0300. Opening hours are Mon - Friday, 9am - 12pm.

By Live Chat: You can contact us through AXS ‘Live Chat’ function in the help section on AXS website. To locate this, please go to www.axs.com/uk, travel to the bottom of the website, and click on the Help Centre link. Our opening hours are: Monday to Friday, 9am – 5:30pm.

By email: You can also contact us by email on access@allpointseastfestival.com, please note that it might take up to 48 hours to respond.

Proof of disability is required to provide you with access to the booked facilities and /or your PA ticket.

ALL TICKET PURCHASERS SHOULD COMPLETE THIS FORM:

https://www.allpointseastfesti...

The following are recognised as a valid proof of disability:

Front page of DLA letter (no specific rate required)

Front page of Attendance Allowance letter (no specific rate required)

Receipt of Personal Independence Payment (PIP)

Evidence that registered severely sight impaired (blind)

CredAbility Access Card – + 1 category requirement

Recognised Assistance Dog ID card

Evidence of War Disablement Pension

We will review an application without the recommended evidence on a case-by-case basis.

The closing date for submitting evidence in advance is four weeks prior to the show. If you have not submitted evidence by this date you will be required to show evidence once you reach the event. If you submitted evidence for a Luno presents All Points East show in 2021 and agreed to join the access database then you will not need to resubmit evidence until 2024, evidence provided in 2018 and 2019 will need to be re-submitted.

Luno presents All Points East which takes place on the east side of Victoria Park. The area is predominantly grass, with limited hard standing pathways. In the event of bad weather, mud and puddles are likely. Information about the location of the event in Victoria Park can be found on the Tower Hamlets council website, as well as further information about the park itself.

All access to the site entrance is along level hard-standing paths.

There are tarmacked paths throughout the site however the majority of the site is a grassy field.

The weather can have a big impact on how easy it is for people to move around the site, please take this into consideration when deciding on what equipment to bring with you.

Please note all distances are approximate and areas are subject to change.

Distances around the site:

From the Accessible Entrance to the East Stage Viewing platform = 530m

From the Accessible Entrance to the Ray-Ban West Stage Viewing platform = 480m

From the Accessible Entrance to the North Stage Viewing platform = 300m

Luno presents All Points East takes place in Victoria Park, located in the borough of Tower Hamlets, in the East End of London.

ADDRESS: Victoria Park, Grove Road, London E3

The central London location of our event means that we are well served by the public transport network and as part of our sustainability plan we urge you to use public transport where possible or even walk.

There are strictly no parking facilities at the event and in the immediate vicinity of Victoria Park, so please do not bring your car, but use public transport or your bike to reach the venue instead.

Use TFL’s Journey Planner at www.tfl.gov.uk and check which entrance applies for your ticket type closer to the event

See the Luno presents All Points East Hackney Wick Station Wheelchair Route:

Luno presents All Points East’s Blue Badge Parking is only available when you book your ticket, must be pre-booked, and is subject to availability.

Important notes:

Blue Badge Parking ticket is limited to one per paying customer, subject to availability.

It is provided free of charge at the time of booking event tickets.

The Blue Badge Parking ticket is valid with presentation of a Blue Badge, matching Photo ID and event ticket on arrival. If you arrive without this documentation you may be refused entry to the car parking area.

Please note due to safety road closures at the end of the event, you will not be able to exit the car park between approximately 21:00 and 23:45 (Fri & Sat), 20:30 and 23:30 (Thu & Sun).

The Blue Badge Car Park is located off Grove Road - please follow signs for Red Gate.

Please note the car park is on a grassy field, there is however a hard-standing route from the car park to the Main Entrance.

An arrival form will be sent out to all Blue Badge ticket holders in advance of the shows – this must be completed and submitted before arrival. Full details will be listed on the form.

For more information on other Blue Badge Parking locations in the surrounding area please visit the Tower Hamlets website and the Hackney website.

The event is on a green-field site – although there are some tarmac tracks, these do not run into the stages (which all stand on grass). Weather and ground conditions may be variable. The location of the event is an area of Victoria Park to the east of Grove Road.

Entrance
Customers may use a dedicated accessible lane at the main entrance to the event. The main entrance is located on entry to the park at Crown Gate, on Grove Road.

Box Office
A lowered counter for wheelchair users will be available at the box offices which will each contain hearing loops.

Access Manager
Our Access Manager will be the main point of contact for all customer access queries and will be based at the dedicated Info Point, near the main entrance. The Info Point will be clearly signposted on site and highlighted on the event map. The Access Manager will also be contactable on radio during the event.

Viewing Platform (Main Stage)
This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Viewing Area is not suitable; and their PAs if required. This is only available when pre-booked, subject to availability and only valid with proof of disability.

Ground Level Viewing Area (Main Stage)
This is a hard-standing area for disabled customers who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as seated there will be customers in front of the Ground Level Viewing Area who are likely to be standing up. This is only available when pre-booked, subject to availability and only valid with proof of disability.

Viewing Platform (Other Stages)
These are raised platforms at other stages. Places on these other platforms are unreserved, only available when pre-booked, subject to availability and only valid with proof of disability.

Accessible Toilets
Accessible toilets are available at each toilet block, the Info Point and the Viewing Platforms.

Charging Points for Power Chairs
These are available at the Main Stage Viewing Platform.

Lowered Counters
There will be lowered counters where possible at bars, merchandise stands, and some food outlets. Provisions will be made where lowered counters are not available.

British Sign Language (BSL) Performance Interpreters
BSL Performance Interpreters are available on request for all Main Stage (East Stage) performances. Please send requests to access@allpointseastfestival.com by Friday 23 June (subject to interpreter availability). The interpreters will be situated on a raised platform next to the main stage facing the audience (on the right side of the stage if you are facing it).

Hearing (Induction) Loops
These are located at one of the Box Office windows, the Info Point and limited bars locations. They will be identified by a sticker.

Merchandise
Merchandise can be produced in alternative formats within a reasonable time frame. Please email your request to access@allpointseastfestival.com

Quiet Space
This is a space that people can use when they need to get away from the crowd for a while. It is located at the Info Point.

Hidden Disabilities
We understand that a hidden disability is not immediately apparent. If you would like support or advice inside Luno presents All Points East our Access Manager will be the main point of contact and is based at the Info Point, near the main entrance. Otherwise, you can contact us in advance with your questions via access@allpointseastfestival.com.

A Dog Spending Area for Assistance Dogs
If you require a dog spending area on site please email your request within a reasonable time frame to access@allpointseastfestival.com.

Other Questions Around Accessibility?
If you have other access requirements that are not covered by access to a viewing platform or area, please contact us in advance via access@allpointseastfestival.com or contact the Accessibility Booking + Information line on 0844 824 0300 (opening hours are Mon - Friday, 9am - 12pm), and we shall make every effort to make a reasonable adjustment to meet your needs if possible.

Please bring any medication that you would normally take, but no more than you would personally expect to take over the duration of the event. Tell your friends about any allergies you have. All medication must be clearly labelled as prescribed and the name on the prescription label must match that of the ticket holder. Medication can be safely stored and refrigerated at the event First Aid point on site if required. Please remember that all medication must be self-administered.

Please note that it is likely that most acts performing at the event will use strobe lighting as part of their performance.

Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry.

Having begun as a pilot project in 2000, Attitude is Everything is now a fully independent charity and part of Arts Council England’s National Portfolio of Organisations. They encourage event producers to go beyond the legal obligations set out in the Equality Act and implement best practice, providing a fair and equal service to their Deaf and disabled customers.

Attitude is Everything support the music industry to understand Deaf and disabled people’s access requirements at music venues and festivals by building equality into the strategic process using a Charter of Best Practice. The ethos of the Charter is that Deaf and disabled people should be as independent as they want to be at live music events and over 100 venues and festivals have already signed up.

www.attitudeiseverything.org.uk

www.twitter.com/attitudetweets

www.facebook.com/attitudeiseverything

Become an Attitude is Everything Mystery Shopper

The Attitude is Everything Charter of Best Practice encourages live venue promoters to publicly show their commitment to improving access, and is assessed by a nationwide team of Mystery Shoppers.


To become a Mystery Shopper, you can contact info@attitudeiseverything.org.uk to request the forms and more information.