Accessibility
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Ticket Info

  • Ticket types

    General Admission
    > The essentials for your experience at All Points East.
    > This covers general admission through the main entrance.
    > Access to an extensive range of food and drink, plus toilets in the main arena.


    Primary Entry
    > Your All Points East ticket with a little extra.
    > Be the first to check out the site, with entry up to half an hour before the gates open to General Admission customers.
    > Access to an extensive range of food and drink, plus toilets in the main arena.


    All Points VIP
    > Your All Points East experience, elevated.
    > Entry via our dedicated VIP lanes.
    > Be the first to check out the site, with entry up to half an hour before the gates open to General Admission customers.
    > Access to main arena and All Points VIP.
    > All Points VIP hosts a special bar, first class food, enhanced seating and toilet facilities.
    > Soundtracked by exclusive DJ sets from TBC.


    All Points VIP View
    > An extra special All Points East experience.
    > Access to our exclusive VIP standing viewing area to watch East Stage performances.
    > Leave and return from the VIP viewing area into general admission as you wish.
    > Entry via our dedicated VIP lanes.
    > Be the first to check out the site, with entry up to half an hour before the gates open to General Admission customers.
    > Access to main arena and All Points VIP.
    > All Points VIP hosts a special bar, first class food, enhanced seating and toilet facilities.
    > Soundtracked by exclusive DJ sets from TBC.


    Viewing Platform
    This raised platform is designed for wheelchair-users and those with disabilities for whom the Ground Level Viewing area is not suitable.

    Ticket includes:

    > A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free companion)
    > A reserved place on the Viewing Platform at the Main Stage
    > An unreserved space on other stage Viewing Platforms (subject to availability)
    > General Admission entry through the dedicated accessible lane at the main entrance
    > Access to an extensive range of bars, food concessions in the main arena
    > Use of accessible toilets, which are located at every toilet block at the event
    > Chairs on the platforms will be provided with priority for customer requiring these
    > For full information on All Points East’s accessible facilities please head to https://www.allpointseastfestival.com/info/accessibility/

    Proof of disability is required to provide you with access to the above booked facilities – for full information head to https://www.allpointseastfestival.com/info/accessibility/.


    Ground Level Viewing Area
    This is a hard standing area for customers with disabilities who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time. Please be aware that there will not be an unrestricted sight line of the Main Stage when seated in this area, as there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

    Ticket includes:

    > A free Personal Assistant Pass (this ticket type is sold in multiples of 2: one paying customer plus one free companion)
    > A reserved place on the Ground Level Viewing Area at the Main Stage.
    > An unreserved space on other stage Viewing Platforms (subject to availability)
    > General Admission entry through the dedicated accessible lane at the main entrance
    > Access to an extensive range of bars, food concessions in the main arena
    > Use of accessible toilets, which are located at every toilet block at the event
    > Chairs on the platforms will be provided with priority for customer requiring these
    > For full information on All Points East’s accessible facilities please head to https://www.allpointseastfestival.com/info/accessibility/

    Proof of disability is required to provide you with access to the above booked facilities – for full information head to https://www.allpointseastfestival.com/info/accessibility/.

  • Authorised ticket agents
  • Box office collection

    If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

  • Customer services

    If you have already made your purchase and have a question about your ticket please contact your point of purchase.

    If you have not received your tickets 72 hours prior to your event date, please also contact your point of purchase.

    If you have not yet purchased a ticket to the event because you have a question related to ticketing please contact AXS.com

    If your query is regarding accessible tickets or facilities, please see our dedicated accessibility page at https://www.allpointseastfestival.com/info/accessibility/