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Please find below all the answers we currently have to our COVID-19 protocols.

General Event FAQs

Find answers to your most common questions here.

  • Where can I register my lost property?

    Lost something onsite? Details here!

    Visit or leave us a message on 0330 223 6463.

    Or to register a specific item as lost, please fill in this form

  • What time does the festival start?

    Friday 27th August - 1.30pm (12.30pm for Primary Entry ticketholders)
    Saturday 28th August - 1.30pm (12.30pm for Primary Entry ticketholders)
    Sunday 29th August (Field Day) - 1pm (12pm for Primary Entry ticketholders)
    Monday 30th August - 1.30pm (12.30pm for Primary Entry ticketholders)

  • What time is last entry?

    Gates close at 8.30pm, and the Box Office will close at 8pm. Please make sure you’re onsite in advance of these times in case of queues.

  • Can I leave the site and come back in?

    There is no re-admission to All Points East after entry. Please plan ahead, once you’re in, you’re in!

  • What are the age restrictions for the shows?

    Friday 27th August, Sat 28th August and Monday 30th August - Anyone under 18 must be accompanied by a parent or guardian (18 or over). Children under the age of 2 will be admitted free of charge and do not need a ticket. All children aged 2 and over must have their own ticket.

    Sunday 29th August (Field Day) - 18+ only.

  • Can I bring buggies/pushchairs?

    Buggies & pushchairs are only permitted for dates where Children have access to the event. We strongly advise that customers consider that areas nearer to the Main Stage will be very busy and densely populated which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds.

  • What size bag can I bring onsite?

    We will not allow large bags, suitcases or luggage into the venue but you will be permitted to take small bags and handbags in with you. We class small bags as no larger than 35cm x 40cm x 19cm or standard handbags. Please avoid bringing rucksacks or bags with multiple compartments where possible as it may delay your entry while they are searched.

  • Can I bring camping chairs/stools?

    Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.

  • Can I bring in food & drink?

    No food or drink is permitted to be brought into All Points East (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers). There are a wide variety of bars and food traders open throughout the event, as well as free water points.


Find all COVID-19 and general queries for In The NBHD here.

  • Do I need to have a COVID Pass to enter In the Neighbourhood?

    Yes, in line with the advice and guidance from the UK and local government, you will be required to present your NHS COVID Pass on entry to All Points East in order to gain access to the event and to help us to reduce the risk of COVID-19.

    The NHS COVID Pass is a certificate that demonstrates that you have at least one of the following:

    You have completed a full course of vaccination [at least 14 days ago]
    You have received a negative PCR or lateral flow test result [within 48 hours of the event]
    You have proof of natural immunity by way of a positive PCR test [within the last180 days].
    You can create and present your NHS COVID Pass via the NHS App (including a downloadable pdf), on the NHS website or as a paper letter, which can be requested through the NHS website or by ringing 119.

    For more details on the requirements and how to download the pass, head to the NHS website.

  • What are the opening hours for In the Neighbourhood?

    Tuesday 31st August - 12pm - 9.30pm
    Wednesday 1st September - 10am - 9.30pm
    Thursday 2nd September - 10am - 9.30pm

  • What are the age restrictions for In the Neighbourhood?

    All Ages welcome. Under 16s must be accompanied by an adult 18+.

  • Can I bring buggies/pushchairs?

    Yes, buggies and pushchairs are permitted.

  • Can I bring camping chairs/stools?

    Yes, you can bring camping chairs on site.

  • Can I bring in food & drink?

    You are welcome to bring picnics into the main event (no glass containers). Please note that for any specific areas inside the event which are access controlled (such as the open air cinema), only food and drink which is purchased at the event is permitted.

  • Can I pre-book outdoor cinema screenings?

    There is no pre-booking for the outdoor cinema.