All Points East

Victoria Park London E3

24 May – 02 June 2019

24/05/19 – 02/06/19

Event Information

All Points East is a ten-day event taking place from Friday 24th May to Sunday 2nd June 2019 in Victoria Park.

These pages aim to give you all the general information you need about the events; from dates and timings to facilities, restrictions and prohibited items.

The main points to be aware of for the festival weekends are:

  • There is no re-admission to the event after entry. Please plan ahead, once you’re in, you’re in!
  • This is a fully standing event
  • Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.
  • No food or drink is permitted to be brought into the event (With the exception of water in unopened plastic containers of up to 500ml).
  • We will not allow large bags into All Points East but you will be permitted to take small bags and handbags in with you. We class small bags as no larger than 35cm x 40cm x 19cm or standard handbags.

Banners and Flags - Customers should note:

  • Banners are permitted up to A1 in size
  • Banners that have battery-powered fairy lights on them will be permitted
  • Banners should only be constructed of bendable materials – i.e cardboard/paper is fine.
  • Wood/MDF etc is not acceptable
  • Banners or flags cannot have flag poles on them
  • Customers should please respect other fans and not compromise their enjoyment of the show with their signs or banners.
  • Final decision on the suitability of signs and banners rests with the stewards team at the event entrances

Event Dates & Timings – All Points East concert days

All Points East will take place on Fri 24th – Sun 26th May, and Fri 31st May – Sun 2nd June.

The headline act(s) for each concert day will be the final act(s) of the day. Daily schedules will be made available closer to the event date.

The Box Office, which is located by the main entrance to the event, will close at 8pm each night.

Last entry to each event will be at 8.30pm

Friday 24th May 2019
THE CHEMICAL BROTHERS (PLUS SUPPORTS)
Doors: 14:00
Last Entry: 20.30
Curfew: 23:00
Age restrictions: This is a 16+ show. Anyone under 18 must be accompanied by someone 18 or over, please see full age restrictions below

Sunday 26th May 2019
CHRISTINE AND THE QUEENS (PLUS SUPPORTS)

Doors: 13:00
Last Entry: 20:30
Curfew: 22:30
Age restrictions: This is a 16+ show. Anyone under 18 must be accompanied by someone 18 or over, please see full age restrictions below

Sunday 2nd June 2019
BON IVER (PLUS SUPPORTS)
Doors: 13:00
Last Entry: 20.30
Curfew: 22:30
Age restrictions: This is an all-ages show. Anyone under 18 must be accompanied by someone 18 or over, please see full age restrictions below

FURTHER EVENT TIMINGS WILL BE POSTED AS CONCERTS GET ANNOUNCED

Event Dates & Timings – All Points East In The Neighbourhood (free entry > free activities)

IN THE NEIGHBOURHOOD RETURNS IN 2019
FREE ENTRY > FREE ACTIVITIES

BANK HOLIDAY MON 27 – THU 30 MAY
Opening Hours: 10am – 9.30pm daily

See here for full information – https://www.allpointseastfestival.com/info/NBHD

Event Facilities & Services

Paying at All Points East - Card payment, Contactless payment and Cashpoints
All bars, food traders and concessions accept Chip & PIN payment as well as contactless payment (up to £30) and this is the quickest and most efficient way of paying – so there is no need to bring cash to the event! If however you require cash there are cashpoints available at the south of the site. These cashpoints accept credit cards and foreign cards. Please note that there will be a charge for each withdrawal in addition to any account provider charges.

Box office ticket collection
If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.

Information and Help Point
Visit the Information and help point for any Customer Service, Welfare and First Aid.

Welfare and First Aid provisions are operated by our trained and experienced staff. Services are open during event hours and all visits are logged and recorded.

Food & Drink
We will have a great range of food traders and there will be a wide variety of bars serving beer, wine, spirits, cocktails and soft drinks. If you have a food intolerance, several of our food vendors will offer suitable meals based on your requirements, but these may not be suitable for visitors with allergies - please see our Customer Service Information Hub if you cannot find what you want and they will point you in the right direction.

Toilets
Toilets are located around the site.

Nappy Changing Facilities
Nappy changing facilities are available on days where children are permitted.

Bag Drop
There are bag drop facilities on site to store bags within the event permitted bag size (small canvas shopping bag / overarm bag).

Funfair
All Points East offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

Merchandise
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.

Seating and Shade
This is a fully standing show, however we do offer seating areas around some of the food concessions where you can eat your meal. We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC’s weather pages

Medication Storage
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point on site if required. Please remember that all medication must be self-administered.

General Event Map

Event maps will be made available closer to the time.

Event Restrictions & Prohibited items – All Points East concert days

EVENT RESTRICTIONS

There is no re-admission to ticketed concert events after entry. Please plan ahead, once you’re in, you’re in!

On concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml.
There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.

Buggies & pushchairs
Buggies & pushchairs are only permitted for dates where Children have access to the event. We strongly advise that customers consider that areas nearer to the Main Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds.

Use of picnic blankets:
All shows are fully standing. You are welcome to bring a small picnic blanket for personal use in quieter areas away from stages - but please be aware that due to the busy nature of the shows you may be asked at any time by a steward or member of security to pack blankets away. Please also note that you cannot claim a spot with a picnic blanket (or similar) and leave it unattended. These policies are there to ensure the safety and enjoyment of everyone at the event so we thank you in advance for your cooperation.

Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.
Any one of the following is considered an acceptable form of ID:

  1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
  2. Full or provisional photo card driving license issued by the DVLA.
  3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

Animals
Animals, with the exception of assistance dogs, are not permitted at any time on concert days.

Cigarettes and smoking
Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Victoria Park and is damaging to wildlife.

Behaviour
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited

PROHIBITED ITEMS

In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).

  • Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons
  • Chairs, seats, shooting sticks and tables are not permitted at concert events for safety reasons. ALL CONCERT EVENTS ARE STANDING SHOWS
  • Suitcases, luggage and large bags (anything bigger than 35cm x 40cm x 19cm) are prohibited. There are bag drop facilities on site to store bags within the event permitted bag size (small canvas shopping bag / overarm bag).
  • Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, scooters, skateboards and bicycles are prohibited, and any other items which we consider to be unsafe or pose a risk to public safety and/or security; - signs or inappropriate branded items
  • New psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply.
  • Unauthorized professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!

Customer Age Policies & Restrictions

Age policies for 16+ concert days:

  • No persons aged under 16 permitted at this event, 16 and 17 year olds must be accompanied by a parent or guardian aged 18 or over.
  • Please ensure you are able to provide proof of your age on entry. TFL Travel Cards or PASS cards will be accepted as ID for 16 and 17 year old.
  • Babies in arms are not permitted at this event.

Age policies for all-ages concert days:
We reserve the right to admit persons under the age of 16 for certain Concert Days if specified at point of purchase.

In this case anyone under 18 must be accompanied by a parent or guardian aged 18 or over. Children under the age of 2 will be admitted free of charge and do not require a ticket.

Full entry Terms & Conditions can be found here.

Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:

  1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
  2. Full or provisional photo card driving license issued by the DVLA.
  3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offense if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offense.

Video and Sound Recordings

Please note that film cameras may be present at the event. By entering the event and/or purchasing Tickets, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

CCTV

A CCTV system is in operation across the whole event site for the purpose of Public Safety and the Prevention of Crime. The scheme is controlled by AEG Presents Ltd.

Lost & Found Property

Information will be made available closer to the event date.

Travel Information

All Points East takes place in Victoria Park, located in the borough of Tower Hamlets, in the east end of London.

ADDRESS: Victoria Park, Grove Road, London E3

The central London location of our event means that we are well served by the public transport network and as part of our sustainability plan we urge you to use public transport where possible or even walk.

There are strictly no parking facilities at the event and in the immediate vicinity of Victoria Park, so please don’t bring your car, but use public transport or your bike to reach the venue instead.

Use TFL’s Journey Planner at www.tfl.gov.uk and check which entrance applies for your ticket type closer to the event

PUBLIC TRANSPORT

Tube / Overground:
The recommended tube station for the event is Mile End station which is served by the District and Central lines. Nearby Overground stations include Cambridge Heath and Bethnal Green

Bus:
8, 277, 309, 339, 388, D3, D6 all pass close to the park. Please be aware that some buses may be diverted due to road closures at the end of the event.
All TFL buses have level access and are able to accommodate one wheelchair user.

Last Bus Services:

  • 8 - 24 hrs service
  • 277 - 24 hrs service
  • 309 - last service 0100
  • 339 - last service 2345
  • 388 - last service 0110
  • D3 - last service 0115
  • D6 - last service 0100

CYCLING

There is dedicated bike parking available in Victoria Park, please bring your own lock to use this facility.

Don’t attach your bike to any park railings or you risk having it removed. Areas around the park may be inaccessible at the end of the event so look out for signage to the designated bike park.

Please collect your bike on the same day at the end of the event. Bikes left overnight may be removed.

Bicycles, skateboards, scooters, roller blades or personal motorised vehicles are not permitted inside the event - this is with the exception of mobility scooters and electric wheelchairs.

TAXIS

A designated taxi and private hire pick up area will be available at the end of the event, please follow signage.

CAR PARKING

There are strictly no parking facilities at the event and in the immediate vicinity of Victoria Park, so please don’t bring your car, but use public transport or your bike to reach the venue instead.

Accessibility Information

Please visit the accessibility page for more information: https://www.allpointseastfestival.com/info/accessibility/

How to get in touch

Visitor enquiries:

  • If you have already made your purchase and have a question about your ticket please contact your point of purchase.
  • If you have not received your tickets 72 hours prior to your event date, please also contact your point of purchase.
  • If you have not yet purchased a ticket to the event because you have a question related to ticketing please contact AXS.com
  • If your query is regarding accessible tickets or facilities see our https://www.allpointseastfestival.com/info/accessibility/
  • If your question is not answered anywhere on the event website, please email Enable JavaScript to view protected content. but allow 72 hours for a response or call customer services on 0203 481 5509. Lines are open Monday - Friday 8:30am - 8pm, Saturday 8:30am - 6pm. Sunday 9am - 6pm. Calls to this number are charged at standard rate of 7 pence per minute plus your operator’s access charge.

PR/Media enquiries: Enable JavaScript to view protected content.

Brand Sponsorship enquiries: Enable JavaScript to view protected content.

Community enquiries: Check out our Community page https://www.allpointseastfestival.com/info/community/

for local business opportunities and community queries.

Job Opportunities:

Vacancies for 2019 will be posted on the on the AEG Careers website https://careers.aegeurope.com/.

All speculative CVs should be uploaded to that site and also emailed toEnable JavaScript to view protected content..

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