These pages aim to give you all the information you need about the events; from dates and timings to facilities, restrictions and prohibited items.
The main points to be aware of for the festival weekends are:
There is no re-admission to the event after entry. Please plan ahead, once you’re in, you’re in!
This is a fully standing event.
Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.
No food or drink is permitted to be brought into the event. Reusable water bottles are permitted to fill up at our water taps onsite.
We have updated our bag policy so we can carry out efficient security screening. Only one bag is allowed per person. All persons and bags will be subject to search on entry. It’s better for everyone if you do not bring a bag at all. If you do need to bring a bag, an A4 size bag (297mm x 210mm x 210mm) is permitted.
Please read on for more information on dates, timings, and more.
- Lost Property
All found property should be handed in to the Information and Help Point.
If customers have lost an item in any non-general admission area (Luno VIP, Luno VIP View, Viewing Platform) they are advised in the first instance to check with staff in that area. Although all found property must be handed over to the Information Point, items found in any non-general admission area will likely only be taken to the information point the next morning.
We work with a leading lost property specialists who handle all our enquiries. If you lost an item at the event, it may have been found.
Complete the form on this link with as much information as possible, including any distinguishing features that will identify you as the owner.
After the event, lost property is sent to Zero Burden Services, this process can take a few days. Once the items have been received, ZBS will respond to every single enquiry within 1-2 working days. If the item matches, you will be invited to arrange for your item to be posted back to you.
Once you complete the form, you will receive a unique reference number that will be attached to your enquiry and will be used should ZBS need to contact you at any time.
Instructions for customers who have lost property
If customers are still at the festival, or can get back to the event during the free-to-enter midweek period:
- Customers are advised to go to the information point where a member of staff will be able to tell them if their item has already been handed in.
- All found items are handed in to the information point, so there is a possibility that lost items will be located straight away.
- If the item cannot currently be located customers should fill out a lost item enquiry form at https://notlostenquiry.com/all-points-east/ this can be completed on any internet connected device.
- All missing items must be reported using this form by 28th August 2022. After this date the online form will be closed for submissions.
- These details will be processed by a dedicated lost team member, who will aim to reunite the customer with their property.
If customers have already left the festival and are not able to get back to the event during the free-to-enter midweek period:
- Customers should fill out a missing property form at https://notlostenquiry.com/all-points-east/ this can be completed on any internet connected device.
- All missing items must be reported using this form by 30th September 2022 After this date the online form will be closed for submissions.
- These details will be processed by a dedicated lost property team member, who will aim to reunite the customer with their property.
All details submitted will only be used for the purposes of reuniting customers with their property. All unclaimed items will be donated to charity or recycled.
- Event Dates & Timings – Luno presents All Points East concert days
Luno presents All Points East will take place on Friday 19 – Saturday 20 August, and Thursday 25 August – Sunday 28 August.
The headline act(s) for each concert day will be the final act(s) of the day. Daily schedules will be made available closer to the event date.
The Box Office, which is located by the main entrance to the event, will close at 8pm each night.
Last entry to each event will be at 8.30pm
Friday 19 August 2022 - Gorillaz
Primary Entry Doors: 13:00
GA Doors: 14:00
Saturday 20 August 2022 - APE Presents: Field Day
Primary Entry Doors: 12:00
GA Doors: 13:00
Thursday 25 August 2022 - Tame Impala
Primary Entry Doors: 14:00
GA Doors: 15:00
Friday 26 August 2022 - The National
Primary Entry Doors: 13:00
GA Doors: 14:00
Saturday 27 August 2022 - Disclosure
Primary Entry Doors: 12:00
GA Doors: 13:00
Sunday 28 August 2022 - Nick Cave & The Bad Seeds
Primary Entry Doors: 13:00
GA Doors: 13:30
- Age Restrictions
Friday 19 August - Gorillaz: 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
Saturday 20 August - APE Presents Field Day: 18+ only
Thursday 25 August - Tame Impala: 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
Friday 26 August - The National: 10+ only. Anyone under 18 must be accompanied by a parent or guardian (18 or over).
Saturday 27 August - Disclosure: 16+ only. Anyone aged 16-17 must be accompanied by a parent or guardian (18 or over).
Sunday 28 August - Nick Cave & The Bad Seeds: 10+ only. Anyone under 18 must be accompanied by a parent or guardian (18 or over).
- Event Dates & Timings – All Points East In The Neighbourhood
- COVID-19 Protocols
You may be required, as a condition of entry, to comply with any Covid 19 regulations, restrictions and/or entry requirements imposed at the time of the concert by the event organiser or relevant authority (and the event organiser reserves the right to refuse entry to the event if these are not complied with).
- General Event Map
View the map here.
- Paying at Luno Presents All Points East - Card payment & Contactless payment
All bars, food traders and concessions accept Chip & PIN payment as well as contactless payment (up to £100) and this is the quickest and most efficient way of paying.
Please note that there will be no ATMs onsite.
- Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.
- Information and Help Point
Visit the Information and help point for any Customer Service, Welfare and First Aid.
Welfare and First Aid provisions are operated by our trained and experienced staff. Services are open during event hours and all visits are logged and recorded.
- Safe Spaces For All - Reporting unacceptable or illegal behaviour
Everyone should feel safe at Luno Presents All Points East, and we actively work to create a welcome and fun space for all.
There is zero tolerance for unacceptable or illegal behaviour.
If at any point you are a victim of such behaviour or feel unsafe or uncomfortable, we encourage you to report this to a member of our specially trained and caring staff at the Welfare Tent on site. They will listen to any concerns or issues with discretion and confidentiality.
- Lost & Found Property//Luggage Storage
Left Luggage / Cloakroom
There are no luggage facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for only £6 per day (insured up to £1,000). Locations within walking distance of festival. Use the code APE for 10% off: listed here.
Lost an item at Luno Presents All Points East?
We work with the lost property specialists, NotLost, who handle all our enquiries.
Check back here for more information closer to the event!
- Food & Drink
We will have a wide range of food traders and bars serving beer, wine, spirits, cocktails and soft drinks. You can check out the full selection here.
If you have a food intolerance, several of our food vendors will offer suitable meals based on your requirements, but these may not be suitable for visitors with allergies - please see our Customer Service Information Hub if you cannot find what you want and they will point you in the right direction.
Toilets are located around the site.
Luno Presents All Points East offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.
- Seating and Shade
This is a fully standing show, however we do offer seating areas around some of the food concessions where you can eat your meal. We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC’s weather pages.
- Medication Storage
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point on site if required. Please remember that all medication must be self-administered.
- Hearing Protection
Please take care of your ears! With music above 87 dB it is smart to use earplugs with a special music filter. With these earplugs you can still hear the music perfectly, conversations remain intelligible and most important of all, you prevent hearing damage and any ringing after the event. In addition, Alpine earplugs are super comfortable. During Luno Presents All Points East Alpine earplugs will be available at the Alpine earplug booth. Alpine earplugs are reusable, so you can protect your ears not only at All Points East but on other festivals as well. Love your ears!
There is no re-admission to ticketed concert events after entry. Please plan ahead, once you’re in, you’re in!
On concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.
- Use of picnic blankets
All shows are fully standing. You are welcome to bring a small picnic blanket for personal use in quieter areas away from stages - but please be aware that due to the busy nature of the shows you may be asked at any time by a steward or member of security to pack blankets away. Please also note that you cannot claim a spot with a picnic blanket (or similar) and leave it unattended. Please make sure to take your picnic blanket home with you after the event. These policies are there to ensure the safety and enjoyment of everyone at the event so we thank you in advance for your cooperation.
- Challenge 25
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.
Any one of the following is considered an acceptable form of ID:
Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
Full or provisional photo card driving license issued by the DVLA.
Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.
Animals, with the exception of assistance dogs, are not permitted at any time on concert days.
- Cigarettes and smoking
Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Victoria Park and is damaging to wildlife.
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited
- Prohibited Items
In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).
Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons.
Chairs, seats, shooting sticks and tables are not permitted at concert events for safety reasons. ALL CONCERT EVENTS ARE STANDING SHOWS.
Suitcases, luggage and large bags (anything bigger than a canvas shopping bag / overarm bag) are prohibited and there are no cloakroom facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for only £6 per day (insured up to £750). Locations within walking distance of festival. Use the code APE for 10% off: listed here. Train stations in London where items can be stored for a fee are listed here.
Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, scooters, skateboards and bicycles are prohibited, and any other items which we consider to be unsafe or pose a risk to public safety and/or security; - signs or inappropriate branded items.
New psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply.
Unauthorized professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!
- Banners And Flags
Customers should note:
- Banners are permitted up to A1 in size
- Banners that have battery-powered fairy lights on them will be permitted
- Banners should only be constructed of bendable materials – i.e cardboard/paper is fine.
- Wood/MDF etc is not acceptable.
- Banners or flags cannot have flag poles on them.
- Customers should please respect other fans and not compromise their enjoyment of the show with their signs or banners.
- Final decision on the suitability of signs and banners rests with the stewards team at the event entrances.
Community Event Format (21st - 24th August)
Children of all ages are permitted to enter the event (subject to being accompanied as above).
Some activities may have age restrictions, which will be advertised in publicity or at point of entry.
EVENT RESTRICTIONS + PROHIBITED ITEMS
“In the Neighbourhood”
Anyone under the age of 16 will not be permitted on site unless accompanied by an adult 18 years or over.
Further age restrictions may apply for any specific areas inside the event which are access controlled (such as the open-air cinema).
In order to facilitate the security safety and comfort of all patrons, AEG and the site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).
Illegal and unacceptable behaviour will not be tolerated and will lead to ejection from the event.
If you have been a victim of such behaviour, or feel unsafe or uncomfortable, we actively encourage you to report this to a member of our specially trained and caring staff at Welfare who will be able to listen to any concerns or issues with discretion and confidentiality.
Food & Drink
You are welcome to bring picnics into the main event, but please note that for any specific areas inside the event which are ticketed or access-controlled (such as the openair cinema), only food & drink which is purchased at the event is permitted, with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers.
Note that no alcohol and no glass or cans are permitted anywhere in the Luno presents All Points East site at any time. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points.
Animals, with the exception of assistance dogs, are not permitted at any time within any areas of the site which are access controlled (such as the open-air cinema). Well behaved dogs on leads will be permitted outside of these areas.
• Dangerous of Hazardous Items
• Illegal substances & new psychoactive substances (“Legal highs”)
• Professional cameras, go-pros, video cameras
• Flags, Banners & Poles
• Glass (of any kind), Chinese Lanterns, Fire or Fireworks
• Skateboards & Scooters
• Bicycles (cyclists may pass through the event site but must dismount)
• Spray cans, Air Horns, Klaxons, or similar
• Any other items which we consider to be unsafe or pose risk to public safety